Frequently Asked Questions!How can we help?
We believe in the future of decentralized virtual currencies.
Firstly, you need to create an account on our website if you want to buy and sel e-currency. You can easily do this by navigating to the = base_url('auth/register') ?> page section of the website.
Create an account. Log into your dashboard. If using a desktop , the buy/sell option is seen easily. However, if using a mobile, you click on the icon (three horizontal bars) at the top left corner to bring out a list of options. Click on buy/sell . Choose the currency you wish to buy or sell. A buy/sell order form pops up , fill as required. If you are buying, choose wema bank to pay to and you can decide to receive the btc either to an external wallet or your custom bitdelia wallet.
Yes, you can start funding and withdrawing immediately. However, if your account is UN-VERIFIED, You will have a funding limit of $1000 per day. BUT if your account has been verified, you have no limitation on withdrawals. To get your account verified, you need to upload your ID showing your full name and a utility bill showing your address.
Log into your dashboard. Click on my wallet. Click on go to wallet. Click on receive btc to generate your custom bitcoin wallet address. You can then send or receive bitcoin using your bitdelia wallet service.
You need to upload any government issued ID showing your full name and date of birth (it can be International Passport, National ID card, Driving License or Permanent Voters card) and a Utility bill showing your address (e.g. Water bill, Electricity Bill, Bank statement etc). Please note that we don’t accept any other form of document will be accepted apart from the listed.
After uploading your valid ID and an acceptable utility bill, verification usually takes 24 - 48hrs (Monday - Saturday). If you receive no response after 48hrs, please Contact our support at email@example.com
You can sell or buy minimum of $20, with no maximum on NGexchanger. What If I change my mind and Want a refund ? We can offer you a refund but that must be in accordance with our refund policy. See Terms and conditions Page for the policy.
Yes, our website has referral program. You get a certain percentage whenever the person you refer makes a successful buy order.
Just use the form on our chart box to inform us of the details of the error. We will act on it promptly.
Contact us with your question through the chart box at the bottom right corner.
Often times your account will be funded within 30minutes, but on some rare occassions, funding maybe extended to 24hrs. Customers should be aware that sometimes it takes bank hours to get funds settled into our bank accounts for some reasons or there may be transactions in queue at our desk which need to be attended before yours based on first come first serve. We urge customers to wait for at least 5hrs after deposit laying any complaint of funding.
We offer same day withdrawal but sometimes this may be extended to 24hrs (Monday to Sunday). Note that your bank account may be deposited at the evening time.